Teleowork of the Future

While people have been engaged in telework for quite some time, ever-improving technology will expand the range of jobs allowing for this long-distance labor. This, naturally enough, raises a variety of interesting issues.

Some forms of telework are, by today’s standards, rather mundane and mostly (non-controversial. For example, teachers running online classes from home is a standard form of education these days. Other forms are rather more controversial, such as remote assassination conducted via armed drones.

One promising (and problematic) area of teleworking is telemedicine. Currently, most telemedicine is fairly primitive and mainly involves medical personal interacting with patients via video conferencing software (“take two aspirin and skype me in the morning”). Given that surgical robots are now commonly employed, it is simply a matter of time before doctors and nurses routinely operate “doc drones” to perform various medical procedures.

There are many positive aspects to such telemedicine. One is that such doc drones will allow medical personal to safely operate in dangerous areas. To use the obvious example, a doctor could use a drone to treat patients infected with Ebola while running no risk of infection. To use another example, a doctor could use a drone to treat a patient during a battle without risking being shot or blown up.

A second positive aspect is that a doc drone could be deployed in remote areas and places that have little or no local medical personal. For example, areas in the United States that are currently underserved could be served by such doc drones.

A third positive aspect is that if doc drones became cheap enough, normal citizens could have their own doc drone (most likely with limited capabilities relative to hospital grade drones). This would allow for very rapid medical treatment. This would be especially useful given the aging populations in countries such as the United States.

There are, however, some potential downsides to the use of doc drones. One is that the use of doc drones would allow companies to offshore and outsource medical jobs, just as companies have sent programing, manufacturing and technical support jobs overseas. This would allow medical businesses to employ lower paid foreign medical workers in place of higher paid local medical personal. Such businesses could also handle worker complaints about pay or treatment simply by contracting new employees in countries that worse off and hence have medical personal who are even more desperate.  While this would be good for the bottom line, this would be problematic for local medical personal.

It could be contended that this would be good since it would lower the cost of medical care and would also provide medical personal in foreign countries with financial opportunities. In reply, there is the obvious concern about the quality of care (one might wonder if medical care is something that should go to the lowest bidder) and the fact that medical personal would have had better opportunities doing medicine in person. Naturally, those running the medical companies will want to ensure that the foreign medical personal stay in their countries—this could be easily handled by getting Congress to pass tough immigration laws, thus ensuring a ready supply of cheap medical labor.

Another promising area of telework is controlling military drones. The United States currently operates military drones, but given the government’s love of contracting out services it is just a matter of time before battle drones are routinely controlled by private military contractors (or mercenaries, as they used to be called).

The main advantage of using military drones is that the human operators are out of harm’s way. An operator can also quickly shift operations as needed which can reduce deployment times. Employing private contractors also yields numerous advantages, such as being able to operate outside the limits imposed by the laws and rules governing the military. There can also be the usual economic advantages—imagine corporations outsourcing military operations and reaping significant savings from being able to keep wages and benefits for the telesoldiers very low. There is, of course, the concern that employing what amounts to foreign mercenaries might result in some serious moral and practical problems, but perhaps one should just think of the potential profits and let the taxpayers worry about paying for any problems.

There are various other areas in which teleworking would be quite appealing. Such areas would need to be those that require the skills and abilities of a human (that is, they cannot simply be automated), yet can be done via remote control. It would also have to be the case that the cost of teleworking would be cheaper than simply hiring a local human being to do the work. Areas such as table waiting, food preparation, and retail will most likely not see teleworker replacing the low-paid local workers. However, areas with relatively high pay could be worth the cost of converting to telework.

One obvious example is education. While the pay for American professors is relatively low and most professors are now badly paid adjuncts, there are still people outside the United States who would be happy to work for even less. Running an online class, holding virtual office hours and grading work require rather low-cost technology. The education worker would require just a PC and an internet connection. The university would just need access to a server running the appropriate learning management software (such as Blackboard). With translation software, the education worker would not even need to know English to teach American students.

Obviously enough, since administrators would be making the decisions about whose jobs get outsourced, they would not outsource their own jobs. They would remain employed. In fact, with the savings from replacing local faculty they could give themselves raises and hire more administrators. This would progress until the golden age is reached: campuses populated solely by administrators.

Construction, maintenance, repair and other such work might be worth converting to telework. However, this would require that the machines that would be remotely operated would be cheap enough to justify hiring a low paid foreign worker over a local worker. However, a work drone could be operated round the clock by shifts of operators (aside from downtime for repairs and maintenance) and there would be no vacations, worker’s compensation or other such costs. After all, the population of the entire world would be the work force and any workers that started pushing for better pay, vacations or other benefits could be replaced by others who would be willing to work for less. If such people become difficult to find, a foreign intervention or two could set things right and create an available population of people desperate for telework.

Large scale telework would also seem to lower the value of labor—after all, the competition among workers would be worldwide. A person living in Maine who applied for a telejob would be up against people from all around the world, ranging from Argentina to Zimbabwe. While this will be great for the job creators, it will probably be less great for the job fillers.

While this dystopian (from the perspective of the 99%) view of telework seems plausible, it is also worth considering that telework might be beneficial to the laboring masses. After all, it would open up opportunities around the world and telework would require fairly stable areas with adequate resources such as power and the internet (so companies would have an interest in building such infrastructure). As such, telework could make things better for some of the masses. Telework would also be fairly safe, although it could require very long hours and impose considerable stress.

Of course, there are still steps beyond telework and one possible ultimate end might be full automation of all jobs.


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